After college graduation, Hank Sasser went to work for the Austin, Texas, staffing business started by his parents and now owned by his uncle. Though joining the family business may sound like a comfortable gig, Hank dove into his role with enthusiasm, humility, and desire to make a real difference in the lives of his coworkers and the clients and associates he served.
We asked his Austin teammates to share with us what they learned from Hank and how they are keeping it going. Their answers were surprisingly similar and not-so-surprisingly true of how Hank led.
- Care about people beyond their production. Take the time to get to know their personal as well as their professional goals and figure out how you can help them achieve them.
- Work alongside your team. Make sales calls together, visit clients together, build presentations together, and be present in the big and small moments with your people.
- A simple thank you goes a long way. A text or post-it note to a teammate thanking them for their efforts makes them feel valued and helps keep them engaged.
- Take full ownership of the shortcomings. Leaders own the mistakes of their team, and then go one step further by working to help repair the issue.
- When connecting with clients, be open, be kind, be trustworthy and be curious.
- Attitude is everything. Happiness, excitement, and passion are contagious. Your positive light influences the attitudes of your teammates.
- Be the first to show up and the last to leave. It may not always be feasible, but your presence shows your commitment and your passion.
- Don’t sweat the small stuff. You have a choice in how you let negativity impact your life. It’s all going to work out fine.
- Smile! A genuine smile really can cheer up someone else’s day.
- Really care about people. Did we already mention that? Well, in light of Hank’s legacy, we simply cannot understate the impact you make when you take the time to get to know others – about their families, their work, and what they want to accomplish in life.